Celik Group Pty Ltd
ABN: 13 610 093 886
1. Introduction
Celik Group Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website and services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact details: name, phone number, email address, and postal address.
- Service information: details provided through enquiry forms relating to air conditioning services, projects, or bookings.
- Website usage information: data collected automatically through cookies, analytics, and remarketing pixels (including IP address, browser type, pages visited, and interactions with our website).
3. How We Use Your Information
Your information may be used for purposes including:
- Responding to enquiries, service requests, and bookings.
- Providing quotes and carrying out requested services.
- Sending service updates, promotional offers, or marketing communications (where consent is provided).
- Analysing website usage to improve user experience and marketing effectiveness.
- Fulfilling our legal and regulatory obligations.
4. Disclosure of Personal Information
We do not sell or rent personal information. However, we may disclose your information to:
- Service providers and contractors who assist in delivering our services.
- Third-party platforms such as Google Analytics, Google Ads, and Meta Ads for marketing and reporting purposes.
- Regulatory or legal authorities if required by law.
5. Storage & Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Data collected online may be stored on secure servers, and access is restricted to authorised staff.
6. Cookies & Website Tracking
Our website uses cookies, Google Analytics, and remarketing pixels to monitor performance and improve user experience. These tools may collect data on website usage, which may be used to deliver tailored advertising. You can manage or disable cookies through your browser settings, though this may impact site functionality.
7. Access & Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or out of date. To make such a request, please contact us using the details below.
8. Contact Us
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Celik Group Pty Ltd
Phone: (03) 8832 5688
Email: admin@celikgroup.com.au
Location: Victoria, Australia
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. The updated policy will be available on our website with the effective date.
